For each hospital, we show three lead indicators of patient experience: Overall Hospital Score, Likelihood of Recommending the Hospital, and Rate the Hospital. We then go into more detail with an overall score for all sub-sections of a patient’s experience, from admission to discharge.
More info about the survey results:
- The number of responses to the question is shown next to the result. You may notice that this number differs between questions, as some participants choose not to answer all of the questions.
- Survey results are only displayed on this website when a hospital receives 100 or more responses for all lead indicators (Overall Hospital Score, Likelihood of Recommending the Hospital and Rate the Hospital) in a rolling 12-month period.
- Results are updated on a monthly basis with new scores being published mid-month.
- Results are not adjusted for risk factors that could have an effect on a hospital’s score. This allows you to assess the performance of hospitals on an equal basis.
Overall Hospital Score
The Overall Hospital Score is a rolled-up score of all the sub-sections in the Press Ganey survey. A linear scoring method is used to transform the ordinal responses to a score between 0 and 100 for each question. These scores are aggregated to form the sub-section scores, and these scores are then rolled up to form the Overall Hospital Score.
Likelihood of Recommending the Hospital
Patients indicate whether they would recommend the specific hospital using a four-point scale (Always, Usually, Sometimes, Never). This is a single question taken from the HCAHPS survey, which measures the consistency of service provided to patients.
Rate the Hospital
This is a single question in the HCAHPS survey, which asks patients to give the hospital a rating between 0 and 10. This is an overall score of the patient’s experience of the consistency of care he or she received. The score displayed shows the average rating given by patients.
Sub-sections of patient experience
Each sub-section of the Press Ganey section of the survey provides more detail about different parts of the patient’s experience, from admission and meals to nurses, issues of privacy and discharge. Within each sub-section, specific focus areas are measured that have a meaningful impact on a patient’s experience. We show the aggregated score for each sub-section per hospital. Press Ganey uses a scale ranging from “Very poor” to “Very good” to provide an indication of performance.
The benchmark refers to the Press Ganey database that includes over 2100 renowned health care institutions around the world. These include the Mayo Clinic, Cleveland Clinic and Johns Hopkins Hospital in the United States.